Q: I cannot log in to my account. What should I do?
A: Double check that credentials are accurate when signing in. If log in continues to fail, please reach out to the Teleport team via [email protected].

 

Q: How can I start a free trial or paid subscription?
A; Head to teleport.varjo.com/plans to choose where to begin. Teleport offers a 7 day free trial or a 29.99 Euro / month subscription to choose between.

 

Q: How can I upgrade to a paid plan?
A: Users signed in on the Teleport Web Portal can upgrade to a paid plan. Log in to teleport.varjo.com, then click the 'Upgrade Now' text to be brought to the subscription purchase page. Additionally, you may visit teleport.varjo.com/plans or upgrade by clicking on the profile icon in the top-right, then Status > 'Upgrade now'.

 

Q: Is it possible to scan more than 15 times per month?
A: 15 scans per month is the default amount offered by the Teleport subscription. For users inquiring about higher limits, please reach out to our team here.

 

Q: What happens if not all 15 scans are used by the end of the billing period?
A: All scans are considered "use it or lose it" and do not accumulate in between billing periods.

 

Q: Will a failed scan count towards my scan limit?
A: No, scans that have failed during reconstruction will not count towards your scan limit. The scan allowance will decrease by 1 every time a scan is uploaded. If the scan fails during reconstruction, the scan allowance will go back up by 1, meaning that failed scans will not count towards your total scan count.  

 

Q: What if I don't have a subscription? What functionality remains without an active subscription or trial? 
A; You can still view any old scans captured during a prior subscription or trial. You can also view any other scans for which you have a direct share link to. Advanced features like exporting are not available.

 

Q: How do I change my payment information or update my billing address?
A: All modifications tied to payment information or billing addresses can be performed under the 'Manage Subscription' page. This can be located by logging in to teleport.varjo.com, clicking on the profile icon in the top-right, then clicking on 'Manage Subscription'.

 

Q: Where can prior payment history for Teleport be located?
A: Under the 'Manage Subscription' page > 'Invoice History'.

 

Q: How can I cancel my Teleport subscription plan?
A: Visit teleport.varjo.com and log in to your account. From there, you can click the profile icon in the top-right, then click on 'Manage Subscription'.

 

Q: Can I receive a refund for my Teleport subscription?
A: Teleport subscriptions are not available for refunds upon payment completion. The subscription period will continue until previously designated.

 

Q: Can I pay in USD or another currency?
A: Currently, Teleport only accepts euros as transactional currency for purchasing a subscription.