Troubleshooting

Offering solutions to common issues such as capture recovery, installation or viewing problems, and feature-related difficulties.

Capture Recovery

If there were issues during the uploading process, do NOT delete the Teleport iOS App. Doing so will delete all locally stored data / captures…
Failed Teleport Desktop App Installation / Viewing

If the Teleport Unity app fails to install in an enterprise environment, it is likely due to IT restrictions that prevent users from having…
VR Viewing Won't Launch

In the instance that you cannot view your Teleport capture in your headset, please start by validating that your headset is compatible and that…
Web Viewing Not Working

If the web viewing is not displaying correctly or is stuck on a gray screen with no loading, this issue could be related to browser settings /…