Frequently Asked Questions (FAQ)

Below is a list of frequently asked questions:

Q: What countries is Teleport supported in? Does this list cover scanning, viewing, or both?…

Q: I cannot log in to my account. What should I do?
A: Double check that credentials are accurate when signing in. If log in continues to fail,…

Q: How long do captures typically take to process? What impacts them?
A: Anywhere from 30 minutes to 24 hours depending on a couple factors. Head…

Q: How can I see the scan path I took?
A: After launching a capture in the Teleport Desktop Application, press the 'F1' key to reveal the scan…

Q: Can I edit my 3D reconstruction after scanning?
A: No. While altering a capture's geometry is not possible, adding detailed notes and…