Capture Recovery

If there were issues during the uploading process, do NOT delete the Teleport iOS App. Doing so will delete all locally stored data / captures associated with the application, resulting in data loss.

If a capture failed to upload due to network connectivity issues or for any other reason, it may still be possible to manually recover it by following the steps below. 

Teleport captures that failed during this stages typically remains locally stored on the iPhone the capture was taken (assuming there is sufficient storage - at least 5 GB required). 

To validate whether a scan can be recovered, head to the ‘Files' app > click 'Browse' in the bottom-right > 'On my iPhone' > 'Teleport by Varjo'. If there are any scans that can be recovered, they will exist in their own folder at that file location and contain all of the captured imagery.

Please .zip up the content in the folders (or share the existing .zip file) & send it to [email protected] with the subject line 'Scan Recovery Request’ and the Teleport iOS App Version used (found below). If the scan does not exist in this folder, then it cannot be recovered from the Teleport Team. 

To report the Teleport App Version, click on the profile icon in the top right of the Teleport iOS App Home Screen > About > App Version. Please include this version information along with the .zip file when sending a Scan Recovery Request to a Teleport Team Member.